Terms & Conditions

Last updated: 24 April 2026

1. Who we are

MarleyMoves Ltd (“we”, “our”) is a company registered in England and Wales, company number 15914266, trading from Ash Cottage, Sherborne Causeway, Shaftesbury, SP7 9PX.

2. Quotes and bookings

• Written quotes are valid for 30 days from the date issued.
• A booking is confirmed once we've received a signed acceptance and a 10% deposit (unless otherwise agreed).
• The deposit secures the date and is deducted from the final invoice.
• Prices are fixed against the scope given in the quote. If the scope changes (more items, extra service, new address) we'll issue a revised quote before starting.

3. Changes and cancellations

• Changes more than 48 hours before the move: free of charge, subject to availability.
• Cancellation more than 7 days before the move: deposit refunded.
• Cancellation 48 hours – 7 days before the move: 50% of the deposit is retained.
• Cancellation less than 48 hours before the move: the full deposit is retained.
• If we have to cancel or reschedule for any reason within our control, we'll refund the deposit in full.

4. Payment

The balance is due on completion of the move (or on delivery if storage is involved). We accept bank transfer and card payments. Late payment may incur interest at the Bank of England base rate + 4% per annum.

5. Insurance

• Public liability insurance: up to £2.5 million.
• Goods in transit insurance: up to £50,000 per load.
• Higher-value single items (over £5,000) should be declared before the move so we can confirm adequate cover.
• Items you've packed yourself are not covered for packing-related damage; we cover handling damage only.

6. Claims

Any damage must be reported within 7 days of the move and supported by photos. Claims are handled directly with us first; our insurer is contacted for any claim over £250.

7. Things we don't move

Unless agreed in writing beforehand, we don't transport:

• Flammable or hazardous materials (petrol, gas, fireworks, paint thinners).
• Illegal items of any kind.
• Live animals (we can recommend specialist pet-moving services).
• Uninsurable high-value items (cash, bullion, stamp collections, jewellery over £5,000 undeclared).
• Open containers of food or liquid.

8. Access and parking

You're responsible for ensuring legal parking and access at both ends of the move. If parking isn't available and significant shuttle time is required, additional charges may apply, agreed with you in writing before any extra work begins. We can apply for parking suspensions on your behalf (with advance notice) at cost.

9. Storage

Stored items are held at our Shaftesbury, SP7 facility. Storage fees are charged monthly in advance. We require 7 days' notice for collection or delivery from storage.

10. Limitation of liability

Our liability for any claim is limited to the value of the goods in transit policy (£50,000 per load). We are not liable for consequential losses (loss of earnings, accommodation costs if your completion is delayed, etc).

11. Governing law

These terms are governed by the laws of England and Wales. Any dispute will be heard in an English court.

12. Questions

Email hello@marleymoves.co.uk or call 01747 637070.