Customer reviews
What our customers say.
We live or die by word of mouth. Every review below is from a real move.
Most of these reviews come from people we'd never met before they rang the office. Some have used us once for a single-room shift; some are repeat customers we've helped through three moves and a clearance. Every name on this page is a real Marley Moves job. Have a read, and if you'd rather see them on Google directly, the link below opens our profile.
We don't pay for reviews and we don't script them. Connor asks every customer at handover whether they'd be willing to leave one, and roughly two thirds say yes. The text you see is theirs in their own words; the only edit is anonymising the surname (we keep first name + last initial as a courtesy to people who didn't expect their full name on a public page).
What stays consistent across 27reviews is the same handful of things customers say matter: a fixed written quote that doesn't change on the day, the same crew arriving that quoted the move, careful handling on stairs and through tight doorways, polite communication from first call to keys-handed-over, and zero damage. The five-star rating is what you'd expect from a small family business that subcontracts nothing and survives on word of mouth, but the underlying detail in each review is what tells you whether the rating is genuine or paid for.
Live from Google
All reviews, auto-updating.
Patterns across our reviews
What customers actually mention, sorted by frequency.
We read every review that comes in, and certain phrases show up over and over. The top five themes below are paraphrased patterns, not direct quotes; the actual reviews above are the source. If you're weighing us against a different removal company, these are the practical differences our customers notice on the day.
- Same crew, end to end.Mentioned in roughly half of the reviews. The crew that surveys your move is the crew that loads the van and the crew that unloads at the new place. No depot handover, no agency fillers, no “driver-plus-mate-from-an-app” substitution. Customers who've previously moved with a national chain almost always note the difference, because it's the single thing the franchise model can't replicate at our price point.
- Fixed price, no day-of surprise.Mentioned in roughly two thirds of reviews. We send a written quote inside two working hours of an enquiry and that price is what appears on the invoice on move day. The exception is a genuine scope change (you've added a shed, the new house has stairs the survey didn't cover), in which case we issue a revised quote in writing before any extra work starts. We don't use start-stop timers, we don't add fuel surcharges after the event, and weekend rates are quoted up front in the original schedule.
- Quote turnaround.The two-hour written quote turns up consistently in reviews because it's a real differentiator. Most regional removers still take 24 to 72 hours after a video survey. We do same-working-day on every enquiry. For larger 4-bed and 5-bed homes we run a free in-person pre-move survey, usually inside 24 hours, before the fixed price goes in writing.
- Zero damage.Almost every review contains some version of “nothing damaged” or “everything arrived as it left.” That tracks with our internal incident rate, which sits below 1 percent of jobs over the last year. When something does go wrong, we're covered: £2.5 million public liability, £50,000 goods in transit per load, claims handled directly with us first and our insurer for anything over £250.
- Polite, hard-working crew.The least surprising pattern, but worth saying explicitly. Connor hires for attitude as much as physical capability; the people we put in your house are the people we'd put in our own parents' house. They'll move shoes off the carpet at the new property without being asked, they'll help reposition the sofa once everything's in, and they don't complain if you change your mind on which room a wardrobe goes in.
How we ask
The five-second ask, and why we don't chase.
At the end of every move, before he leaves the property, Connor hands over a small printed card with a QR code that opens our Google profile. The ask is one sentence: “If we got this right, a Google review helps the next family find us; no pressure if you'd rather not.” That's it. No follow-up email two days later, no automated SMS reminder, no incentive offer. About two thirds of customers leave one within a week; the rest don't, and we don't chase. Customers who've had a less-than-perfect experience occasionally email Connor instead of leaving a public review, and we always reply, always investigate, and where there's a legitimate issue, always make it right (refund, remedial work, claim against the insurance, whatever the case calls for). The five-star average reflects the quality of the work, not a filtered review pipeline.
We're also listed on Trustpilot at uk.trustpilot.com/review/marleymoves.co.uk, where the same review pipeline applies. Reviews on either platform stay live indefinitely; nothing has been removed or edited.
Free fixed quote
Like the sound of us?
We send most quotes back within two working hours, fixed in writing before move day, with the insurance certificate in the same email. Pick whichever bit fits your pace.