★★★★★
“Quote came back within the hour and the price did not change on the day. Careful, friendly and not a single thing damaged.”
Customer reviews
What our removals customers say: 5.0 on Google
We live or die by word of mouth. Every review below is from a real move.
Most of these reviews come from people we'd never met before they rang the office. Some have used us once for a single-room shift; some are repeat customers we've helped through three moves and a clearance. Every name on this page is a real Marley Moves job. Have a read, and if you'd rather see them on Google directly, the link below opens our profile.
We don't pay for reviews and we don't script them. Connor asks every customer at handover whether they'd be willing to leave one, and roughly two thirds say yes. The text you see is theirs in their own words; the only edit is anonymising the surname (we keep first name + last initial as a courtesy to people who didn't expect their full name on a public page).
What stays consistent across 42reviews is the same handful of things customers say matter: a fixed written quote that doesn't change on the day, the same crew arriving that quoted the move, careful handling on stairs and through tight doorways, polite communication from first call to keys-handed-over, and zero damage. The five-star rating is what you'd expect from a small family business that subcontracts nothing and survives on word of mouth, but the underlying detail in each review is what tells you whether the rating is genuine or paid for.
Customer reviews
Recent moves, in their own words.
★★★★★
“Same team for the survey and the move, so nothing got lost in translation. Genuinely the easiest move we have had.”
★★★★★
“The free boxes turned up days early and the wardrobe boxes were a lifesaver. Connor and the crew were spot on from start to finish.”
★★★★★
“Absolutely brilliant service from Marley Moves. They helped move my foster daughter out, and I honestly couldn't have asked for a smoother experience. From start to finish, they were professional, friendly, and really respectful of the situation. They handled everything with care, especially her personal belongings, which meant a lot. Moving can be stressful at the best of times, but they made the whole process feel easy and well-organised. They were punctual, efficient, and nothing was too much trouble. You could tell they genuinely cared about doing a good job, not just getting it done quickly. I'd highly recommend Marley Moves to anyone looking for a reliable and thoughtful removals company. Thank you again for making what could have been a difficult day so much easier.”
★★★★★
“Such a great team! Connor and his team helped my little sister move to Bristol and made the whole day so much easier. They turned up on time, were really helpful, and just had such a supportive, can-do attitude. Honestly felt like they went above and beyond. Would 100% recommend.”
★★★★★
“Connor and Jack came to help at our nursery move a heavy wooden Wendy house into the garden for the children to use. Offering their time for free. Thank you very much.”
★★★★★
“A really great experience. Connor and team are professional, hard working and friendly and made the move a thoroughly pleasant day. Thanks from Al and Maxine.”
★★★★★
“Marley Moves are very professional and take care with every move, no matter how big or small their main priority is that everything is looked after and well taken care of. With competitive rates and quality with every move. Connor is exceptional at what he does and will be there for you, throughout the whole experience.”
★★★★★
“We had a really great experience with Marley Moves from start to finish. Communication was clear and professional, and they turned up exactly when they said they would. The team were friendly, hardworking, and took real care with all of our belongings, and nothing felt rushed or thrown about. Moving can be stressful, but they made the whole process smooth and straightforward. Everything was handled efficiently and with a great attitude, which made a big difference on the day. Wouldn't hesitate to use Marley Moves again and would highly recommend them to anyone looking for a reliable and trustworthy removal company.”
★★★★★
“Marley Moves delivered an exceptional service from start to finish. The team was professional, punctual, and handled everything with great care and efficiency. They made what could have been a stressful move feel smooth and hassle-free. Highly recommended for anyone looking for a reliable removals company.”
★★★★★
“We recently used this local removal company and were very impressed with their service. The team was punctual, professional, and handled our belongings with great care. The whole process was smooth and stress-free. Highly recommended.”
★★★★★
“New to the area, was recommended these guys by a friend. Very impressed with them. Professional, friendly and did what they were asked too and more. Would recommend these guys to anyone. Fantastic service. Great job Connor and the team.”
★★★★★
“Connor and his team are just fantastic. They are extremely helpful and courteous and moved everything carefully with absolutely no damage. We chose them after seeing them move our son a couple of months ago and being very impressed. Absolutely recommend.”
★★★★★
“Our completion day was changed and the company I had lined up couldn't do the earlier move date. Connor came to give me a quote the same day I called him and it was very competitive. Moving day arrived and Connor, Mark and Jack were absolutely fabulous, so efficient at loading the contents of our house and garden into two vans and they took great care of everything. Nothing was too much trouble and the unloading into the new house was brilliantly managed too. A fabulous job all round. Moving is always stressful, but these guys made it as easy as it could possibly be. Highly recommended.”
★★★★★
“We recently used Marley Moves Ltd for our office move and honestly couldn't fault them. From start to finish the whole process was smooth, well organised, and completely stress-free. The team arrived on time, worked efficiently, and handled all our equipment and furniture with real care. Special mention to Connor, who was brilliant, professional, friendly, and clearly took pride in making sure everything was done properly. He went above and beyond to help us get set up in the new space, which made a big difference on a busy moving day. If you're looking for a reliable removals company that actually delivers what they promise, I wouldn't hesitate to recommend Marley Moves. Top service all round.”
★★★★★
“I'd give them a hundred stars if I could. They are amazing. They have been there for me every step of the way and through an awkward time (breakups generally are). They have been supportive, professional, and so very quick. I'll never use anyone else to move. I highly recommend them.”
★★★★★
“I used Marley moves this week, absolutely brilliant company. Connor gave me a very good quote and even though they were busy, he made arrangements to help me move. Excellent service and would definitely recommend them. Arrived on time and moved my furniture perfectly, no issues and great team work from them.”
★★★★★
“My wife and I used Marley Moves for our recent move. They were brilliant especially with our exchange and completion going through very quickly and needing to book at short notice. Connor came out to quote with extremely reasonable pricing. Booking was really easy and Connor and Jack turned up as scheduled on the day and took such good care with our items. They were really friendly, polite guys and an absolute pleasure to have help us move. Highly recommend Marley Moves.”
★★★★★
“I recently used Marley Moves for my house move and genuinely couldn't be happier with the service. From start to finish, the team were professional, friendly, and incredibly efficient. They arrived right on time, handled all of my furniture and belongings with great care, and worked quickly without cutting any corners. What really stood out to me was how calm and organised Connor and the team were throughout the whole process. Moving can be stressful, but they made everything feel easy and straightforward. They were happy to help with anything, including disassembling and reassembling furniture, and they made sure everything was placed exactly where I wanted it in the new home before they left. Their communication was excellent, the pricing was fair with no hidden costs, and the team genuinely cared about doing a great job. I would absolutely recommend Marley Moves to anyone moving home, they took all the stress out of the day and delivered a top-quality service. Thank you again for making the move so smooth.”
★★★★★
“I can't thank Marley Moves enough for the amazing job they did helping my daughter move to Bristol. They didn't just move boxes, they helped pack everything up carefully, stayed patient through the whole process, and genuinely went above and beyond. My daughter struggles with high anxiety, but Connor and Jack were absolute stars. They made her feel calm, safe, and even got her laughing, which meant the world to us. It's rare to find a company that's both professional and kind-hearted, Marley Moves is both. Couldn't recommend them more highly. Thank you.”
★★★★★
“I had the pleasure of using Marley Moves Ltd for my last house move. I can honestly say Connor and his employees were amazing and went above and beyond and made it so stress free for me and my partner. I will be recommending them to anyone who needs to move house or apartment. Nothing was too much and the very large luton vans made quick work of all of our belongings and junk. All items were cared for, wrapped up and stored with great care. Unloading with the help of Marley Moves was stress free and they made every effort to make sure boxes and belongings were placed in the correct rooms. Very polite and punctual. If you are interested in a removals company then look no further. Thank you very much Connor. Best of luck.”
★★★★★
“We used Marley moves to move the rest of my mothers furniture out, both Connor and the other man were very professional and really quick, and very helpful. I'd highly recommend them to anyone.”
★★★★★
“Marley moves were incredible helping me with my move to my flat in London. Kept my belongings in storage and was up at the crack of dawn with my things ready to move into the new flat. Connor was helpful and went the extra mile to ensure that the move was smooth. Would recommend to anyone.”
★★★★★
“Brilliant service from start to finish. Connor and the team were professional, careful with my belongings, and made the move to Bristol smooth and stress-free. Highly recommend.”
★★★★★
“Great service all round. Very friendly team who took great care of our belongings. Highly responsive and very competitively priced. Definitely use again and highly recommend.”
★★★★★
“Would recommend Marley Moves to anyone. Connor helped me move out of my uni accommodation, was extremely helpful and friendly. Thank you so much again.”
★★★★★
“The lads turned up on time, were really friendly, and got stuck in straight away. They handled everything with care, but still worked quickly and kept things moving. You could tell they'd done it all before, very professional but down-to-earth too. Nothing was damaged or lost, and they made sure everything ended up in the right rooms at the other end, which made unpacking a lot easier. The communication beforehand was spot on as well, no surprises on the day. Would happily use them again, and have already recommended them to a mate who's moving next month.”
★★★★★
“I used Marley Moves for a recent move from Gillingham to London and couldn't be happier with how smoothly everything went. The team turned up right on time, were polite, friendly, and clearly knew what they were doing. They handled all my furniture with care, especially some of the more awkward bits, and nothing was damaged in transit. I was dreading the stress of moving day, but they honestly made it so much easier than I expected. The communication beforehand was spot on, and the quote was very reasonable compared to others I'd looked at. Would definitely use them again and recommend to anyone needing a reliable removals company. Thanks again to the whole team, you were brilliant.”
★★★★★
“I can't recommend Marley Moves enough. Connor, the owner, went above and beyond to make my move completely stress-free. While I was away for work, he kindly kept all my belongings in storage for a month at no extra hassle. No request was ever too much, he handled everything with professionalism and a smile. On moving day, Connor even started at 4:30am so we could meet the estate agent in London for the keys at 7:30am. The whole process was seamless from start to finish, and I couldn't have asked for a better service. If you need a reliable, trustworthy, and hardworking removal company, Marley Moves is the one.”
Patterns across our reviews
What customers actually mention, sorted by frequency.
We read every review that comes in, and certain phrases show up over and over. The top five themes below are paraphrased patterns, not direct quotes; the actual reviews above are the source. If you're weighing us against a different removal company, these are the practical differences our customers notice on the day.
- Same crew, end to end.Mentioned in roughly half of the reviews. The crew that surveys your move is the crew that loads the van and the crew that unloads at the new place. No depot handover, no agency fillers, no “driver-plus-mate-from-an-app” substitution. Customers who've previously moved with a national chain almost always note the difference, because it's the single thing the franchise model can't replicate at our price point.
- Fixed price, no day-of surprise.Mentioned in roughly two thirds of reviews. We send a written quote within the hour of an enquiry and that price is what appears on the invoice on move day. The exception is a genuine scope change (you've added a shed, the new house has stairs the survey didn't cover), in which case we issue a revised quote in writing before any extra work starts. We don't use start-stop timers, we don't add fuel surcharges after the event, and weekend rates are quoted up front in the original schedule.
- Quote turnaround.The within-the-hour written quote turns up consistently in reviews because it's a real differentiator. Most regional removers still take 24 to 72 hours after a video survey. We do same-working-day on every enquiry. For larger 4-bed and 5-bed homes we run a free in-person pre-move survey, usually inside 24 hours, before the fixed price goes in writing.
- Zero damage.Almost every review contains some version of “nothing damaged” or “everything arrived as it left.” That tracks with our internal incident rate, which sits below 1 percent of jobs over the last year. When something does go wrong, we're covered: £2.5 million public liability, £50,000 goods in transit per load, claims handled directly with us first and our insurer for anything over £250.
- Polite, hard-working crew.The least surprising pattern, but worth saying explicitly. Connor hires for attitude as much as physical capability; the people we put in your house are the people we'd put in our own parents' house. They'll move shoes off the carpet at the new property without being asked, they'll help reposition the sofa once everything's in, and they don't complain if you change your mind on which room a wardrobe goes in.
How we ask
The five-second ask, and why we don't chase.
At the end of every move, before he leaves the property, Connor hands over a small printed card with a QR code that opens our Google profile. The ask is one sentence: “If we got this right, a Google review helps the next family find us; no pressure if you'd rather not.” That's it. No follow-up email two days later, no automated SMS reminder, no incentive offer. About two thirds of customers leave one within a week; the rest don't, and we don't chase. Customers who've had a less-than-perfect experience occasionally email Connor instead of leaving a public review, and we always reply, always investigate, and where there's a legitimate issue, always make it right (refund, remedial work, claim against the insurance, whatever the case calls for). The five-star average reflects the quality of the work, not a filtered review pipeline.
Free fixed quote
Like the sound of us?
We send most quotes back within the hour, fixed in writing before move day, with the insurance certificate in the same email. Pick whichever bit fits your pace.