Privacy Policy

Last updated: 24 April 2026

Who we are

MarleyMoves Ltd (company number 15914266) is a removals company based at Ash Cottage, Sherborne Causeway, Shaftesbury, SP7 9PX. For privacy enquiries, contact us at hello@marleymoves.co.uk or 01747 637070.

What data we collect

• Contact details you give us when requesting a quote: name, phone number, email, moving addresses, property size, preferred date, any access or service notes.
• Communications: emails, phone calls, WhatsApp messages, and quote form submissions.
• Website analytics: anonymised page views, referrers, and device types via Google Analytics and Plausible.
• If you book a move: payment details (processed by our payment provider, not stored by us) and move records.

Why we use it

• To send you a written quote (the purpose of the form).
• To plan and run your move.
• To follow up on enquiries that didn't become bookings (no marketing automation, just a quick human check-in within 14 days).
• To keep accounting records for HMRC (required by law).
• To improve the website using aggregated analytics only, with no individual tracking.

Who we share it with

• Resend: sends transactional emails (your quote confirmation and our internal notifications).
• Sanity: stores quote submissions and content.
• Vercel: hosts the website.
• Google Analytics / Google Tag Manager: anonymised analytics.
• Meta (Facebook Pixel): aggregated advertising analytics (only if you consent).
• HMRC and our accountant: for tax and accounting records.

We never sell your data. We never share it with marketing lists.

How long we keep it

• Quote enquiries that don't become bookings: 12 months, then deleted.
• Booking records: 6 years (HMRC requirement), then deleted.
• Website analytics: 14 months (Google Analytics default).

Your rights

Under UK GDPR you can ask us to: confirm what data we hold about you; provide a copy; correct it if wrong; delete it (unless we have a legal reason to keep it, like tax records); or object to us using it. Email hello@marleymoves.co.ukand we'll respond within 30 days.

Cookies

We use strictly-necessary cookies for basic site functionality. Analytics and advertising cookies only fire if you accept them via the cookie banner. You can withdraw consent any time by clearing cookies for this site.

Complaints

If you're unhappy with how we've handled your data, you can complain to the UK Information Commissioner's Office at ico.org.uk/concerns.