Storage Agreement Terms

Last updated: 19 October 2026

These terms cover storage of your belongings by Marley Moves ("the Company", "we", "our"). Our registered company details are set out at the end of these terms. They apply alongside our removals Terms & Conditions. Where the two differ on storage, these terms apply. We trade under more than one name; whichever name appears on your storage agreement, these terms apply and your contract is with the company named at the end of them.

1. What you are agreeing to

Your storage agreement records which product you have (a container or crates), how many, the rate that applies to you, and the date your storage starts. The rate on your agreement is the rate that applies, and the figures in section 3 are the standard rates as at the date of these terms.

2. The two products, and how our storage works

• Container storage. Your belongings are held in a dedicated 20 ft container.
• Crate storage. Your belongings are held in sealed crates, charged per crate, with a handling charge each time crates are moved in or out.

This is not self-storage. We put your belongings in and we take them out. Crates and containers are stacked with others in a working warehouse, which may be our own premises or a storage partner's premises under our control, so once your belongings are in they stay in until you ask for them back. Please keep back anything you are likely to need during the storage period.

3. What it costs and how it is billed

All prices in these terms include VAT.

Containers are billed monthly in advance, per calendar month, at £300 per 20 ft container, invoiced on the same day of each month as your storage started (storage that starts on the 15th is invoiced on the 15th of each month). Containers are charged at the monthly rate only, never by the day or the week. There are no handling charges on containers.

Crates are billed as follows:

• The rate is £18 per crate per week. It is the same rate throughout, with no step up after the first month; we can change it only on notice under section 6, and never during your first month.
• A minimum period of 30 days, invoiced upfront at £77.14 per crate (30 days at the weekly rate). This minimum is payable in full even if you take your belongings out sooner.
• After the minimum 30 days, storage is charged to the exact day at one seventh of the weekly rate (£2.57 per crate per day). We invoice in arrears every 4 weeks, and the final invoice runs only to the date your belongings leave storage.
• A handling charge applies to crates only (containers carry none): per crate when crates go into storage, when they come out, and for each crate we bring out to retrieve items for you (one charge per crate, covering taking it out and putting it back): £72 per crate for residential customers, and £120 per crate for business customers. Your agreement shows which applies to you. You are a business customer if your agreement is in a company or trading name, or you are storing in the course of a business.

For containers only:

• The final period is billed in full. We do not pro-rata the last month or refund part of it when you take your belongings out partway through.

For both products:

• All outstanding charges must be settled before your belongings are released.
• Storage charges can be paid by bank transfer, card or cash. Bank transfer is preferred. We do not add a card fee. We do not take a storage deposit.
• Late payment may incur interest at the Bank of England base rate plus 4% per annum, and the reasonable costs of recovering it.
• Transport into or out of storage is a separate removals job, quoted separately under our removals Terms & Conditions.

4. Getting items back from storage

• Our storage is fully managed. There are no customer visits to the storage site, including by appointment or with a member of our team, and no outside contractor may remove goods from store.
• If you need something back during the storage period, collection or delivery is by appointment and subject to availability, and is only ever arranged through us. We will always try to accommodate you, but we do not promise a particular notice period, so please give us as much warning as you can.
• For crate storage, the handling charge in section 3 applies to each crate we bring out to retrieve items for you; one charge covers taking it out and putting it back, and crates we do not need to move are not charged. If you are not sure which crate holds the item you need, more than one crate may have to come out.
• Protective covers and blankets belong to us and stay with us when your belongings leave.

5. Ending your storage, and getting your belongings back

• You can end your storage at any time by telling us, subject to the 30-day minimum for crates and the container final-period rule in section 3.
• Collection or delivery is arranged by appointment as in section 4, and all charges are settled before release.
• If your account is up to date, we will not end this agreement except by giving you one month's written notice.
• If you pay by standing order, it is your responsibility to cancel it when your storage ends.

6. Changes to the rate

We may change our storage rates on 30 days' written notice to you. If you do not want to continue at the new rate, you can end your storage at any point before the change takes effect without further charge, subject only to charges already incurred. A rate change never takes effect during your first month of storage.

7. What you must not store

You must not store anything that is hazardous, perishable, illegal, or living. That includes fuel, gas bottles, aerosols, paint, solvents, chemicals, fireworks, explosives, asbestos, compressed gases, food, drink, plants, animals, anything that gives off fumes or odours, tyres, waste, used vehicle parts, and anything that needs a special licence.

You must not store anything that is infested, damp, mouldy or affected by woodworm, or that is likely to attract vermin or contaminate other goods.

You must not store anything irreplaceable, or of unusual value, unless you have your own insurance covering it and we have agreed it in writing with an inventory and valuation from you. That includes cash, bullion, jewellery, deeds, bonds, securities, stamps, antiques, fine art, and items of sentimental value that could not be replaced.

If we discover prohibited items in storage we may remove them and make them available for you to collect. If you do not collect them within a reasonable time we may dispose of them lawfully. You are responsible for any cost or loss that results from their having been stored.

8. Inventory and condition

• We record an inventory of what goes into storage. It identifies your belongings; it is not a condition report. Tell us about any existing damage before storage begins.
• Without an inventory there can be no claim for the loss of an individual item.
• Everything placed in storage must be clean, dry, free from infestation and mould, and safe to handle and stack. Appliances must be emptied, defrosted and dry. We may refuse anything that does not meet these standards.
• You permit us, or our storage partner acting for us, to inspect your stored belongings where we consider it necessary.

9. Insurance and liability

Our responsibility and included limits. We take reasonable care of your belongings while they are in storage. We are responsible for loss of or damage to them caused by our negligence or breach of this agreement. Subject to your statutory rights and any liability that cannot lawfully be limited, our liability is limited to £500 per crate (250 cubic feet) and £2,500 per 20 ft container, included in your storage charge. Sections 7 and 8 apply only to the extent permitted by law. A claim is valued as it would be for a move: the cost of repair or replacement, whichever is lower, taking age and condition into account.

Please arrange your own insurance for stored belongings for loss or damage for which we are not legally responsible, and for values above the included limits. Our goods in transit cover applies while we are moving your belongings, not while they are in storage. The included liability is our contractual responsibility, not a promise that an insurer will pay. Most home contents policies can be extended to cover belongings in a removal company's store.

We are not liable for loss or damage caused by events outside our reasonable control unless our negligence or breach of this agreement caused or contributed to it. We exclude consequential losses such as loss of earnings only to the extent permitted by law. Nothing in these terms or the stated limits excludes or restricts liability for death or personal injury caused by our negligence, or any liability, right or remedy that cannot lawfully be excluded or restricted. Your statutory rights as a consumer, including under the Consumer Rights Act 2015 and the right to recover the price paid in an appropriate case, are unaffected. If the law requires a payment or remedy beyond the stated limits, those limits do not restrict it.

10. If storage charges go unpaid

We would always rather talk to you than take any of the steps below, and we will try to reach you first.

1. If an invoice remains unpaid for 60 days, we may give you written notice that we intend to sell or dispose of your stored belongings to recover what is owed. We will send that notice to the most recent contact details you have given us.
2. That notice gives you at least 3 further months to pay what is owed and collect your belongings.
3. If the charges remain unpaid after that period, we may sell or dispose of the belongings.
4. We will apply the proceeds to the outstanding charges and the reasonable costs of sale, and any surplus is returned to you. If the proceeds do not cover what is owed, the shortfall remains payable.

At any point before a sale you can stop the process by paying what is owed in full.

11. Keeping your details current

Because the procedure in section 10 depends on being able to reach you, you must tell us if your address, email or phone number changes while your belongings are in storage. Notices we send to the most recent details you have given us count as received 7 days after we send them. If we have to trace you, the reasonable cost of doing so is added to your account.

12. Ownership and authority

By entering into this agreement you confirm that the belongings are your own property, or that the people who own or have an interest in them have authorised you to store them and know these terms, and that you will reimburse us for any claim or cost brought against us if that is untrue.

13. Signing electronically

Typing your name or signing on screen constitutes your agreement and has the same effect as a handwritten signature. When you sign, we record who signed, how, when, the version of these terms you agreed to, and the device and network address used, and we keep that record as evidence of the agreement.

14. Complaints

If something has gone wrong, contact us using the details on your storage agreement and ask to speak to a manager. We aim to respond within 2 working days and to resolve matters directly wherever we can. This does not affect your right, or ours, to take the matter to court.

15. Governing law

These terms are governed by the laws of England and Wales. Any dispute will be heard in an English court.

16. Questions

Contact us using the details shown on your storage agreement.

Marley Moves is a trading name of MarleyMoves Ltd, a company registered in England and Wales, company number 15914266, VAT number 520 2213 58, Environment Agency waste carrier registration CBDU655761, of Ash Cottage, Sherborne Causeway, Shaftesbury, SP7 9PX.