Storage Agreement Terms

Last updated: 11 August 2026

These terms cover storage of your belongings by MarleyMoves Ltd (company number 15914266, VAT 520 2213 58), of Ash Cottage, Sherborne Causeway, Shaftesbury, SP7 9PX. They apply alongside our removals Terms & Conditions. Where the two differ on storage, these terms apply.

1. What you are agreeing to

Your storage agreement records which product you have (a container or crates), how many, the rate that applies to you, and the date your storage starts. The rate on your agreement is the rate that applies, and the figures in section 3 are the standard rates as at the date of these terms.

2. The two products

• Container storage. Your belongings are held in a dedicated container.
• Crate storage. Your belongings are held in crates, charged per crate, with a handling charge each time crates are moved in or out.

3. What it costs and how it is billed

Containers are billed monthly in advance, per calendar month, at £348 including VAT per container. There are no handling charges on containers.

Crates are billed as follows:

• A minimum period of 28 days, invoiced upfront at £84 including VAT per crate. This minimum is payable in full even if you take your belongings out sooner.
• From day 29, storage is charged to the exact day at £3 including VAT per crate per day, invoiced in arrears every 4 weeks.
• A handling charge of £60 including VAT per crate applies each time crates go into storage, come out, or are accessed. This covers our storage partner's charge for the movement and is passed on without a mark-up.

For both products:

• The final period is billed in full. We do not pro-rata the last month or refund part of it when you take your belongings out partway through.
• All outstanding charges must be settled before your belongings are released.
• Storage is payable by bank transfer or cash. We do not take a storage deposit.

4. Ending your storage, and getting your belongings back

• You can end your storage at any time by telling us, subject to the minimum period and the final-period rule in section 3.
• Access, collection and delivery are by appointment and subject to availability. We will always try to accommodate you, but we do not promise a particular notice period, so please give us as much warning as you can.
• Access to stored belongings is only ever arranged through us. You cannot attend the storage site independently.
• Transport in or out of storage is a separate removals job and is quoted separately.

5. Changes to the rate

We may change our storage rates on 30 days' written notice to you. If you do not want to continue at the new rate, you can end your storage at any point before the change takes effect without penalty, subject only to charges already incurred.

6. What you must not store

You must not store anything that is hazardous, perishable, illegal, or living. That includes fuel, gas bottles, paint, chemicals, fireworks, food, plants and animals.

You must not store anything irreplaceable, or of unusual value, unless you have your own insurance covering it. That includes cash, bullion, jewellery, and items of sentimental value that could not be replaced.

If we discover prohibited items in storage we may remove them, and you are responsible for any cost or loss that results from them having been stored.

7. Insurance and liability

Please arrange your own insurance for stored belongings. Our goods in transit cover applies while we are moving your belongings, not while they are in storage. We do not insure your belongings in storage unless we have confirmed that to you in writing.

We take reasonable care of what we store. We are not liable for loss or damage caused by anything outside our reasonable control, nor for consequential losses such as loss of earnings. Nothing here limits our liability for death or personal injury caused by our negligence, or for anything else that cannot lawfully be limited, and none of it affects your statutory rights as a consumer.

8. If storage charges go unpaid

We would always rather talk to you than take any of the steps below, and we will try to reach you first.

1. If an invoice remains unpaid for 60 days, we may give you written notice that we intend to sell or dispose of your stored belongings to recover what is owed. We will send that notice to the most recent contact details you have given us.
2. That notice gives you at least 3 further months to pay what is owed and collect your belongings.
3. If the charges remain unpaid after that period, we may sell or dispose of the belongings.
4. We will apply the proceeds to the outstanding charges and the reasonable costs of sale, and any surplus is returned to you. If the proceeds do not cover what is owed, the shortfall remains payable.

At any point before a sale you can stop the process by paying what is owed in full.

9. Keeping your details current

Because the procedure in section 8 depends on being able to reach you, you must tell us if your address, email or phone number changes while your belongings are in storage.

10. Governing law

These terms are governed by the laws of England and Wales. Any dispute will be heard in an English court.

11. Questions

Email hello@marleymoves.co.uk or call 01747 637070.