When moves change at the last minute: what we can flex

Moves change. Completions slip. Buyers pull out. Dates get brought forward. Here's what's usually flexible and what isn't.

Flexible

Date changes with 48+ hours' notice. If we've got availability.

Address changes (new property, different access) with 24+ hours' notice.

Extra services added day-before (packing, part-clearance, storage overnight).

Extra stop en route — a pickup or drop-off along the way.

Hard to flex

Same-day cancellations. Deposit isn't refundable and the crew has blocked the day.

Date changes when we're fully booked through the following month. We'll always try, but sometimes no.

Address changes that change the vehicle we need. If you booked a 3.5-tonne and now need a 7.5-tonne, that's a new quote.

Storage for slipped completions

If your new property isn't ready on the day, we'll load, take to our Gillingham storage, and deliver when ready. Priced by the week, no minimum term.

This is the single best safety net for chain moves where completion dates wobble.

What we need from you

Phone call rather than email for time-sensitive changes. We watch the phones on move days; email we check in quiet windows.

Clear destination address for any change.

Revised parking arrangements if the new address needs them.

Policies in writing

Full terms and conditions at /terms-conditions cover all of the above. Short version: we'll do what we can, we'll tell you honestly what we can't, and we won't charge extra without explaining why.